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frequently asked questions

all the answers you seek, in one place

What can I expect to happen during the first session?

The first therapy session is often referred to as an intake. During the intake, you will get to know your therapist better. You will have the opportunity to ask the therapist any questions you might have. The therapist will also ask you questions to get a better sense of your history. They may also ask you to take some standardized assessments, to get a precise idea of the type and intensity of the issues you are facing. Near the end of the session, your therapist will offer their recommendations for treatment, including (but not limited to) a diagnosis (if applicable), evidence based and complementary treatments that are effective in treating your diagnosis or problem, and an idea of session frequency and length of treatment recommended for making progress with your issue.

How often do you recommend booking?

Your therapist will offer you a recommendation at intake, however you are ultimately in charge of how often you book sessions. Most new clients attend sessions once a week or every other week. Some clients who have been in therapy awhile attend less frequently.

Where will our meeting take place?

Our meeting will take place via telehealth (video conferencing) which is part of the practice’s HIPAA compliant practice management software. You can expect to receive instructions on how to access the practice’s telehealth portal prior to your first scheduled visit.

How do I pay for my session?

The practice accepts all major credit cards. If you need a bill to submit to your health insurance or HSA/FSA for reimbursement, we will be happy to provide one.

Why don’t you accept insurance?

For the client, the main advantages are not having to receive a mental health diagnosis (this is required by insurers for payment), enhanced privacy of medical records, and not having to negotiate treatment lengths and types with an insurance provider. For the provider, the main advantages are receiving fair pay for services and freeing up more time to conduct therapy versus negotiating with and billing insurance companies.

How do I know if this is right for me?

People seek therapy for a variety of reasons. Chances are, if you’re considering going to therapy, you will probably benefit from at least a consultation call to speak to our staff about what you’re looking for. Our staff has extensive experience treating a variety of mental health problems and disorders; however, you do not need to have a serious mental health problem to benefit from therapy. Some people come to therapy for assistance with dealing with a temporary stressor or advancing toward their personal life goals. Give us a call and we can answer your questions to help you determine if our practice is right for you.

Do you offer after hours care?

Unfortunately no, our practice does not offer after hours care. In the case of an emergency, please dial 911 or go to your nearest emergency room. For non-urgent issues, please send a text or leave a voicemail message and we will get back to you on the next business day.

What is psychotherapy?

Psychotherapy is talk therapy, whereby a qualified mental health provider uses psychological techniques to help their clients resolve emotional or mental health problems and difficulties. The term psychotherapy is often used interchangeably with therapy and counselling.

What if I don't have the appropriate equipment for video conferencing or what if my internet goes down during a scheduled session?

At flow, we offer phone sessions, or in the case of interrupted internet connection, your therapist will call you to finish the session.

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